questions, answered

Everything you'd ask before buying.

brand

How do you pronounce "Dejomi"?

"DAY-yo-mee." But honestly, however you say it is right.

What is Dejomi?

Soft-aesthetic skincare that actually works. A focused, growing line of formulas, each built around one proven active. Made in Europe. Vegan, cruelty-free.

Where are you based?

The Netherlands. Our products are formulated and produced in the EU under strict cosmetic regulations (EC 1223/2009). Shipped from Europe, developed for the European market first.

How do you price your products?

Honestly. We don't add luxury markup for the box, we don't pay for marketing-only ingredients, and we keep our line focused so we can stay accessible. Final pricing per product is shown on each product page.

products & ingredients

What's special about your Peptide Serum?

It's a hexapeptide-11 serum at 2% combined with hyaluronic acid. Hexapeptide-11 is a peptide that signals skin to firm and smooth. Hyaluronic acid plumps and holds moisture. Together: noticeably firmer texture, smoother lines, dewy hydration.

Best for: anyone wanting firming + hydration in one step. Gentle enough to use daily, AM or PM.

Are your products clean?

Yes, but we'll define what we mean. No sulfates, no parabens, no formaldehyde-releasers, no oxybenzone. We don't avoid every internet-scary ingredient. We keep proven, well-studied actives with clinical literature behind them. Clean ≠ minimalist. It means intentional.

Are you vegan? Cruelty-free?

Cruelty-free: yes, and required by EU law for all our products. We don't test, and neither does our manufacturer.

Vegan: the entire Dejomi line is vegan. No beeswax, no lanolin, no animal-derived ingredients anywhere.

Can I use Dejomi during pregnancy?

Yes, the entire line is pregnancy-safe. The Renewal Oil Serum uses bakuchiol (instead of retinol), which is one of the few effective anti-aging ingredients safe during pregnancy and breastfeeding. Always consult your healthcare provider before adding new products to your routine.

How do I layer your products?

Morning: Cleansing Foam → Vitamin C Serum → Collagen Boost Serum → SPF50 Stick.

Evening: Radiant Glow Wash → Renewal Oil Serum (or Peptide Serum, alternating).

Don't combine Renewal Oil Serum and Peptide Anti-Aging Serum in the same evening. Alternate nights. And please wear the SPF50 in the morning, every day.

Do your products work for sensitive skin?

Yes. pH-balanced, no harsh surfactants, gentle textures. The bakuchiol-based Renewal Oil Serum is specifically formulated to be tolerated by people who can't use retinol. For clinical skin conditions (eczema, rosacea, severe acne), please consult a dermatologist before starting.

orders & shipping

Where do I start?

Our hero is the Peptide Serum at €33: hexapeptide-11 with hyaluronic acid. Gentle enough for daily use, results visible in two weeks. Shop it here or browse the full line.

Where do you ship?

Across the EU: Netherlands, Belgium, Germany, France, Italy, Spain, Austria, Ireland, and more. Shipping outside the EU available on request — email info@dejomi.com.

How long does shipping take?

Netherlands: 1-2 business days · Belgium / Germany: 2-3 days · Rest of EU: 3-5 days.

Delivery typically takes 2-5 business days, depending on stock and current demand. Shipping costs depend on your destination country and are calculated at checkout before payment.

Can I return something?

Yes, within 14 days of receipt, in line with EU consumer law. For hygiene reasons, your right of return expires once the product seal is broken. Sealed, unused products in original packaging can be returned. Return shipping is at your cost unless the product arrived damaged or defective.

What if my skin reacts badly?

Contact us at info@dejomi.com if the product arrived damaged or defective. We'll work it out within EU consumer law. Skin is personal and we want to do right by you.

account & email

Will you spam me?

No. We email when there's something real to say. A drop, a new product, a story. Less than 4 emails per month. Unsubscribe is one click.

How do I delete my account or data?

Email info@dejomi.com and we'll handle it within 7 days (GDPR-compliant). You can also request a copy of all data we hold on you.

Do you have a refill program?

Not yet. We're starting with primary bottles only. Adding refills as the brand grows. If this matters to you, tell us at info@dejomi.com. Your input shapes what we build next.