Algemene voorwaarden
Last updated: 12-01-2026
These Terms of Service ("Terms") govern your use of the website [dejomi.com] (the "Website") and any purchase of products from it. Please read them carefully before placing an order. By placing an order you confirm that you have read, understood and accepted these Terms.
1. Who we are
The Website and the webshop are operated by:
- Trade name: Dejomi
- Legal entity: Dejomi
- Chamber of Commerce (KvK) number: 97758310
- Email: Info@dejomi.com
In these Terms, "we", "us" and "our" refer to Dejomi. "You" and "your" refer to the customer placing an order.
2. Definitions
- Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
- Products: the cosmetic and skincare products offered for sale on the Website.
- Order: your request to purchase one or more Products.
- Agreement: the distance contract concluded between you and us when an Order is accepted.
- Right of withdrawal: the consumer's statutory right to cancel a distance purchase within the cooling-off period, subject to the exceptions in Section 9.
3. Applicability
3.1 These Terms apply to every offer on the Website and to every Agreement concluded between you and us.
3.2 Before the Agreement is concluded, these Terms are made available to you on the Website in a way that allows you to save and reproduce them.
3.3 If you are a Consumer resident in an EU member state other than the Netherlands, nothing in these Terms deprives you of the protection granted by mandatory provisions of consumer law in your country of residence.
4. Products and descriptions
4.1 Our Products are cosmetics intended for external use only. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
4.2 We describe each Product as accurately as possible. The full ingredient list (INCI) and directions for use are stated on the Product packaging and, where available, on the Product page. You are responsible for reading these before use.
4.3 Images, colours and packaging shown on the Website are for illustration. Minor variations in appearance, shade or texture between the image and the delivered Product do not constitute a defect.
4.4 Offers are valid while stocks last and may be withdrawn or amended at any time before an Order is accepted.
5. Prices and payment
5.1 All prices are stated in euros (EUR) and include Dutch VAT unless stated otherwise. Shipping costs, where applicable, are shown separately before you complete your Order.
5.2 Where a Product is offered at a reduced price, any reference price we display reflects the lowest price applied during the 30 days preceding the reduction, in accordance with applicable price-transparency rules.
5.3 Prices may change at any time, but changes do not affect Orders we have already accepted, except in the case of an obvious pricing error.
5.4 In the event of an obvious error in price or description, we are not obliged to supply the Product at the incorrect price and will contact you before processing the Order.
5.5 Payment is made through the payment methods offered at checkout. The Order is processed once payment has been authorised.
6. Orders and formation of the Agreement
6.1 Your Order constitutes an offer to purchase. The Agreement is concluded only when we confirm acceptance of your Order, for example by sending an order confirmation or by dispatching the Product.
6.2 We may refuse or cancel an Order, in whole or in part, including where a Product is out of stock, where we suspect fraud or misuse, where an obvious error has occurred, or where supply is not reasonably possible. If we do so after payment, we will refund the amount concerned.
6.3 We reserve the right to limit order quantities per customer or per household.
7. Shipping and delivery
7.1 Orders are fulfilled and dispatched on our behalf by a third-party fulfilment provider. Products are shipped from within the European Union.
7.2 Estimated dispatch and delivery times are stated at checkout or on the relevant Product page. All delivery times are estimates and are not guaranteed, unless expressly agreed otherwise in writing.
7.3 We deliver to the countries listed at checkout. The delivery address you provide is your responsibility; we are not liable for delays or failed delivery resulting from an incorrect or incomplete address.
7.4 For Consumers, the risk of loss of or damage to the Products passes to you at the moment you (or a third party designated by you, other than the carrier) take physical possession of the Products.
7.5 If delivery is materially delayed, you may contact us. Where we fail to deliver within any additional reasonable period agreed, you may be entitled to cancel the Agreement and receive a refund in accordance with your statutory rights.
8. Conformity and legal guarantee
8.1 We are required by law to supply Products that conform to the Agreement. A Product conforms if it corresponds to the description, possesses the qualities you may reasonably expect of a Product of that kind, and is fit for normal use.
8.2 Your statutory rights under Dutch law (including Article 7:17 of the Dutch Civil Code) are not affected by these Terms.
8.3 If a Product is defective, damaged on arrival, or otherwise does not conform, please contact us at Info@dejomi.com promptly, with your order number and, where possible, photographs. Where a valid non-conformity is established, you are entitled to repair, replacement, an appropriate price reduction or rescission of the Agreement, in accordance with the law.
9. Right of withdrawal (cooling-off period)
9.1 As a Consumer, you have the right to withdraw from the Agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the Products. For an Order of multiple Products delivered separately, the period runs from receipt of the last Product.
9.2 To exercise the right of withdrawal, you must inform us of your decision by a clear statement (for example, by email to Info@dejomi.com before the period expires. You may use the model withdrawal form in the Annex, but this is not obligatory.
9.3 Exception for sealed cosmetics (hygiene). In accordance with Article 6:230p of the Dutch Civil Code (implementing the EU Consumer Rights Directive), the right of withdrawal does not apply to sealed Products which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery. This means that opened or unsealed skincare and cosmetic Products cannot be returned. Products that remain sealed and unused may be returned within the withdrawal period.
9.4 Effects of withdrawal. If you withdraw in time and in respect of an eligible (sealed, unused) Product, you must return the Product without undue delay and in any event within 14 days of notifying us. The direct cost of returning the Product is borne by you, unless stated otherwise.
9.5 You are liable only for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
9.6 Refunds. We will reimburse all payments received from you for the returned Product, including standard delivery costs, without undue delay and within 14 days of the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the Product back or you have supplied proof of return, whichever is earlier. Reimbursement is made using the same means of payment you used, unless otherwise agreed; no fees are charged for the reimbursement.
10. Safe use, allergies and sensitivity
10.1 Cosmetic Products may cause individual reactions. Before first use, we recommend that you read the full ingredient list (INCI) on the packaging and carry out a patch test.
10.2 If you experience irritation, redness or any adverse reaction, discontinue use immediately and seek medical advice if necessary.
10.3 You are responsible for checking the ingredients against any known allergies or sensitivities. To the extent permitted by law, we are not liable for reactions resulting from a failure to do so, or from use contrary to the directions on the packaging.
10.4 If you are pregnant, breastfeeding, under medical treatment or have a skin condition, consult a qualified professional before use.
11. Liability
11.1 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for any matter for which liability cannot be excluded under mandatory Dutch law (including product liability and Consumers' statutory rights).
11.2 Subject to Section 11.1, our total liability arising out of or in connection with an Agreement is limited to the purchase price of the Product(s) concerned.
11.3 Subject to Section 11.1, we are not liable for indirect or consequential loss, or for loss that was not reasonably foreseeable at the time the Agreement was concluded.
12. Intellectual property
12.1 All content on the Website — including the "Dejomi" name and logo, text, images, product photography, graphics and layout — is owned by us or our licensors and is protected by intellectual property rights.
12.2 You may not copy, reproduce, distribute or otherwise use this content for commercial purposes without our prior written consent.
13. Reviews
13.1 Where we display customer reviews, we take reasonable steps to ensure that they originate from consumers who have actually purchased or used the Product.
13.2 We do not publish fake or incentivised reviews presented as independent, and we do not alter reviews to misrepresent them.
14. Privacy and data protection
14.1 We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law. Our Privacy Policy, available on the Website, explains what data we collect, why, and your rights. The Privacy Policy forms part of your relationship with us but is a separate document.
15. Complaints and dispute resolution
15.1 If you have a complaint, please contact us first at Info@dejomi.com. We aim to acknowledge complaints within 2 business days and to resolve them within a reasonable period.
15.2 EU Online Dispute Resolution platform. The European Commission's ODR platform was discontinued on 20 July 2025 and is no longer available. References to it are therefore omitted.
15.3 Consumers may seek information and assistance on cross-border purchases from the European Consumer Centre (ECC) Netherlands. We are not otherwise obliged to participate in an alternative dispute resolution procedure, but remain willing to seek an amicable solution.
15.4 Your statutory right to bring proceedings before a competent court is not affected.
16. Force majeure
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to supply failures by our fulfilment provider, carrier disruption, strikes, or natural events. In such cases performance is suspended for the duration of the event.
17. Governing law and jurisdiction
17.1 These Terms and any Agreement are governed by the laws of the Netherlands.
17.2 Disputes will be submitted to the competent court in the Netherlands. This does not deprive a Consumer of the protection of mandatory rules, or of the right to bring proceedings in the courts of their country of residence, where EU law so provides.
18. Changes to these Terms
We may amend these Terms from time to time. The version in force at the time you place your Order applies to that Order. The current version is always available on the Website.
19. Miscellaneous
19.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be replaced by a valid provision that most closely reflects its intent.
19.2 These Terms, together with the order confirmation and the Privacy Policy, constitute the entire agreement between you and us regarding their subject matter.